Client Services Coordinator

West Village, NY

Roles & Responsibilities

About JECT

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in New York, Florida, California, New Jersey with additional locations in the works as well.

Client Service Coordinator

Client Service Coordinators provide existing and potential customers/clients with exceptional services. They identify customer/client needs, respond to customer queries, and collaborate with internal departments to optimize scheduling, customer services and brand awareness. Our department focuses on client satisfaction, retention and growth in new markets.

JECT’s Core Values

Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.

Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.

Welcoming: At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.

Collaborative: As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.

Expectations

Roles & Responsibilities

Contribute to team KPIs, including client conversion, appointment booking, and client experience metrics.
Maintain a positive, empathetic, and professional attitude toward customers always.
Respond promptly to customer inquiries
Communicate with customers through various channels (email, phone, etc.)
Schedule appointments for customers based on services requested and location
Resolve service issues and problem solve and when needed “think outside of the box”
Keep records of customer interactions, transactions, comments, and complaints
Ensure customer satisfaction and provide professional customer support
Collaborate with internal team to enhance customer service and brands awareness
Work closely with marketing, assist with influencers bookings and tracking, in-store events and media appointments
Maintain up to date communication with new and existing client leads
Assist with new platform onboarding and roll out
Assist in other operational projects as needed

Minimum Experience

Qualifications/ Required Skills

High school diploma, general education degree or equivalent
2+ years’ experience in customer service/ client experience role
preferred)
Experience with Zenoti (a plus)
Proficient in Microsoft Office products
Strong written and verbal communication skills
Comfortable speaking with customers in different channels, such as telephone, email, etc.

Benefits

Compensation, Benefits & Perks

Competitive compensation
Health Care (Medical, Dental & Vision)
Retirement Plan (401k)
Commuter Benefits
Paid Time Off (Vacation & Sick)
Training & Development
Generous employee discounts on JECT services and products

Apply Here

Our Core Values

Specialized

JECT sets the industry standard for medical aesthetics. Our providers are all board certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.

Personalized

JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.

Welcoming

At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.

Collaborative

As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.