Practice Manager

West Village, NY

Roles & Responsibilities

About JECT

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami, Los Angles, Brooklyn with additional locations in the works as well.

Role Description

JECT is looking for a Practice Manager for our West Village location that embodies our company values and exudes our brand mission – empower all people to look and feel their best. The Practice Manager will be responsible motivating and managing our in-store team and ensuring each client has an impeccable JECT experience. We are looking for a thought leader that thinks strategically while ensuring we are executing at the tactical level for operational efficiency and sales optimization. We are looking for a goal-oriented, hardworking, dedicated, motivated individual who thrives in a fast-paced environment and can multi-task and prioritize.

Key Responsibilities

Team Management

Communicate information as the liaison between in-store operations and management to ensure information flows between company and stores
Manage and develop your team through daily check-ins, set processes, ongoing performance documentation, establishing expectations and holding people accountable to goals.
Develop short + long term goals for your store to include monthly goals and track and manage against them
Identify, recruit, hire, train, and inspire members on your team to grow and develop a career path at JECT
Train and manage in-store personnel on their role and expectations
Cultivate a high morale, high achieving store culture with your team
Radiate JECT's mission and team goals

Store Operations

Oversee all day-to-day operations, client experience, team management, and performance of your in-store employees
Oversee the daily flow and efficiency of the store to maximize the JECT client experience for each client
Oversee completion, distribution, and adoption of JECT standard operating procedures to include managing all systems are maintained and accurate for your store
Develop and follow process driven systems to run efficiently
Oversee the inventory accuracy and proper inventory needs to include managing all inventory levels for consumables, JECT products, merchandise, marketing materials, and store supplies
Oversee the store’s schedule and ensure we are properly staffed to run efficiently at full capacity
Drive standards + consistency among all stores through establishing SOPs and processes that the team is trained on and adopts
Scheduling within 100%, operational efficiencies

Sales Performance

Responsible for the store’s performance and operational success
Responsible for hitting sales goals and KPIs
Ensure the store is maximizing its efforts hitting targets and goals on a daily, monthly, and annual basis
Analyze monthly sales reports and bring ideas of how to improve business, sales, efficiency, and client experience for each store
Identify opportunities to reduce costs and generating revenue

Customer Experience

Facilitate the best JECT experience for each client and bring ideas to the management team on how to always improve
Responsible for handling in store client feedback/issues in a professional, appropriate manner
Ensure confidentiality of sensitive information

Minimum Experience

Qualifications & Skills

3-5+ years in retail and store management experience (aesthetics, wellness a plus)
KPI reporting and performance monitoring
Inventory control and vendor management
Required to work occasional weekends

Benefits

Paid Time Off (Vacation & Sick)
Retirement Plan (401k)
Healthcare Benefits (Medical, Dental & Vision)
Access to JECT Academy training and educational content
Opportunity to train and perform using industry-leading products and devices
Exclusive opportunity to attend hands-on training and/or educational sessions
Generous employee discounts on JECT services and products

Apply Here

Our Core Values

Specialized

JECT sets the industry standard for medical aesthetics. Our providers are all board certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field.

Personalized

JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client’s aesthetic goals.

Welcoming

At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they’re in the best of hands.

Collaborative

As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level.